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Cancellation Policy

LIVE COURSES : If your plans should change, you may designate a substitute to attend in your place at any time. No refunds will be granted for live CE courses after 24 hours from the time of purchase. You may also transfer to another “Live” course or a different event PRIOR TO the first day of the event for which you have enrolled for a $25.00. NO reimbursement will be made if you fail to attend your scheduled course and do not notify Mortgage Educators and Compliance at least 24 hours in advance. Non-paid, no-shows registered by phone, mail, fax, or online will be billed. Please be advised that this is Mortgage Educators and Compliance general cancellation policy.

ONLINE COURSES (Excluding Test Prep) : You may cancel an online course within 24 hours of purchase and receive a full refund, unless your course has already been completed and banked with the NMLS. If you choose to cancel after the initial 24 hour period for whatever reason then a 25% charge will be taken off your purchase price if the request is within 30 days.* After 30 days there will be no refund granted for any online course.


TEST PREP: If you do not access or start the course you may receive a full refund within 24 hours of purchase or a partial refund of 75% with 30 days of purchase. If the course has been started within our system and accessed there will not be a refund granted. 


* PLEASE NOTE : If the course has been submitted for credit to the NMLS or expired under the calendar year no refund can be granted. Mortgage Educators cannot pay for any fees or fines levied by the NMLS or any state regulator agency. It is the user's responsibility to ensure each course is completed in time for renewal.